Defective Item Return and Refund Policy

Defective Item Return and Refund Policy

At Fan of Lego, we strive to provide our customers with high-quality products. However, in the rare event that you receive a defective item, we want to ensure that the return and refund process is as smooth and hassle-free as possible. Please take a moment to review our policy regarding defective items.

Eligibility for Returns

To be eligible for a return due to a defect, the item must meet the following criteria:

• The item must be reported as defective within 30 days of receipt.
• The item must be unused and in its original packaging, including all tags, labels, and accessories.
• Proof of purchase, such as a receipt or order confirmation, must be provided.

Return Process

If you believe you have received a defective item, please follow these steps to initiate the return process:

1. Contact our customer service team at [e-mail] within 30 days of receipt. Please provide your order number and a detailed description of the defect.
2. Our team will review your request and may ask for additional information or photographs of the defective item.
3. Once your return request is approved, we will provide you with a return shipping label and instructions on how to send the item back to us.

Refunds

Upon receiving the returned item, we will inspect it to confirm the defect. If the item is indeed defective, we will process your refund within 14 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable.

Exchanges

In some cases, you may prefer to exchange a defective item for a new one instead of receiving a refund. If you would like to request an exchange, please mention this when you contact our customer service team. We will do our best to accommodate your request based on product availability.

Contact Us

If you have any questions or concerns regarding our defect item return and refund policy, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your experience with Fan of Lego is a positive one.

Thank you for choosing Fan of Lego. We appreciate your business and are committed to providing you with the best products and service possible.