To ensure a smooth check-in process, guests who have paid their deposit or full amount will check in at 3:00 PM and receive keys from the landlord. Guests who haven't paid must wire their deposit at least a day before arrival to confirm their reservation and check in at 2:30 PM, assisted by the Travelio Room Boy team. Failure to pay will result in automatic cancellation. Payment status is linked to the booking, and guests are encouraged to contact via Live Chat for assistance.
Dear Valued Guest,
To make your arrival smooth and hassle-free, we want to explain how we manage different check-in procedures based on your booking payment status.
If You Have Already Paid Your Deposit or Full Amount:
- Your check-in time will be at 3:00 PM.
- The landlord will personally hand over the keys to you when you arrive.
- No additional payment is needed before check-in.
How We Know Which Process Applies to You:
Our system uses the payment information linked to your booking to determine your check-in details. If payment is confirmed before your arrival, you will follow the first process. If payment is pending, you will receive instructions to complete your deposit.
If you have any questions or need help with your deposit or check-in, please contact us via Live Chat by typing 'human'
We look forward to welcoming you and ensuring a great stay!
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