The article explains the check-in procedures based on booking payment status. If a deposit has not been paid, guests must wire it at least one day before arrival to confirm their reservation, or it will be automatically canceled. Once the deposit is received, check-in is at 2:30 PM, and the Travelio Room Boy team will assist with the process. The system uses payment information to determine check-in details, and guests with pending payments will receive instructions to complete their deposit. For assistance, guests are encouraged to use Live Chat.
Dear Valued Guest,
To make your arrival smooth and hassle-free, we want to explain how we manage different check-in procedures based on your booking payment status.
If You Have NOT Paid a Deposit Yet:
- You need to wire your deposit at least one day before your check-in date to confirm your reservation. Otherwise your reservation will be cancelled automatically.
- After you wire your deposit at least one day before your check-in date, your check-in time will be at 2:30 PM. If you didn't pay, your reservation will be cancelled automatically.
- deposit at least one day before your check-in date, our Travelio Room Boy team will assist you by handling the check-in process and providing your keys. If you didn't pay, your reservation will be cancelled automatically and our Room boy team won't be able to help retrieve the reservation.
How We Know Which Process Applies to You:
Our system uses the payment information linked to your booking to determine your check-in details. If payment is confirmed before your arrival, you will follow the first process. If payment is pending, you will receive instructions to complete your deposit.
If you have any questions or need help with your deposit or check-in, please contact us via Live Chat by typing 'human'
We look forward to welcoming you and ensuring a great stay!
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